Auto Loan Express, LLC (hereinafter, ‘the Company’), located in Puerto Rico, is committed to protecting the privacy and security of personal information in compliance with applicable laws and regulations, including the Gramm-Leach-Bliley Act (GLBA), the Fair Credit Reporting Act (FCRA), FTC Safeguards Rule, the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and the regulations of the Office of the Commissioner of Financial Institutions (OCIF) of Puerto Rico.

2. Collection and Use of Personal Information

We collect personal information from customers in the course of processing title loans and related financial services. This information may include names, addresses, contact information, driver’s license numbers, vehicle titles, loan balances, payment history, banking details, and employment information. Data is collected through applications, service interactions, payment systems, and customer communications.

3. Data Sharing and Disclosure

We do not share customer information with non-affiliated third parties except as permitted by law. Information may be shared with service providers, regulators, or legal authorities as required to fulfill contracts, comply with legal obligations, or support internal operations under strict confidentiality agreements.

4. Customer Rights and Access

Customers have the right to access, correct, and request deletion of their personal information, subject to legal and regulatory limitations. Requests may be submitted via email to info@autoloanpr.com. We will respond within the legally required time frame.

5. Data Security

We implement physical, electronic, and procedural safeguards that comply with federal and Puerto Rico standards to protect your personal information. Only authorized employees and service providers have access to customer data for legitimate business purposes.

6. Data Retention

Customer records are retained for as long as necessary to fulfill the purposes described in this policy or as required by law. Financial records related to loans are retained in accordance with OCIF regulations.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 and do not market our services to minors.

8. Do Not Track & Behavioral Tracking

We respect Do Not Track (DNT) signals. Our website does not allow third-party behavioral tracking or plant tracking cookies when a DNT signal is present.

9. Email and CAN-SPAM Compliance

We collect email addresses to communicate with our clients and send important updates. In compliance with the CAN-SPAM Act, all marketing emails include clear unsubscribe options, accurate sender information, and our business address. Users can unsubscribe at any time by clicking the link in our emails or contacting info@autoloanpr.com.

10. SMS/Text Messaging Policy

By providing your mobile number, you consent to receive text messages from Auto Loan Express, LLC related to your loan account. Message and data rates may apply. You may opt-out at any time by replying STOP. For help, reply HELP. We do not sell or rent phone numbers to third parties. Notifications may include account reminders, payment confirmations, or updates regarding your loan.

11. Policy Updates

We reserve the right to update this Privacy and SMS Policy at any time. Notice of changes will be posted on our website or sent via email or text. Continued use of our services after updates signifies acceptance of the changes.

12. Contact Information

If you have any questions regarding this policy, please contact us at:
Auto Loan Express, LLC
GL-14 Urb. Country Club, Av. Campo Rico, Carolina, PR 00982
Email: info@autoloanpr.com
Phone:787-333-1644
www.autoloanpr.com